Cancellations & Refunds | Oahu Diving Association

Merchandise Returns

We realize that sometimes people to need to exchange things.  However, due to high volume of tourists purchasing gear for one day’s use with no intention of keeping it and every intention of returning it, all sales are final upon purchase.  No exchanges, no refunds.  This includes all retail merchandise. We cannot resell used snorkels, fins, boots, masks, etc. And, this is why we have snorkel sets readily available for tourism.  


Scuba Diving Tours

Cancellations: We realize that plans can sometimes change, and we will provide a date change with no penalty if made more than 14 days in advance.  Dive Tour no-shows or cancellations made with less than 14 days notification cannot be refunded but may be rescheduled at our discretion.  All sales are final for Dive Tour reservations made within 14 days of the trip.  For example, if you make a reservation today for a trip that leaves in 13 days and wish want to cancel it, you will not be refunded.  To change your reservation, contact us at reservations@odascuba.com or call the O.D.A. Scuba Store directly at  808-312-3096.

 


Scuba Diving Classes

Students who wish to withdrawal from a course on the same day of purchase will receive a 100% refund. Any cancellation made after the first day of purchase cannot be refunded but may be reschedule at our discretion. Payments for courses are non transferable to other persons and courses.  

 


Store Cancellations

O.D.A. will do everything possible to avoid having to cancel or postpone dive tours and courses. There are a few times when this will be unavoidable:

  • Weather postponements: if we feel that a dive tour or scuba class needs to be re-booked or postponed, you will be notified ahead of time in which you will be given the option to reschedule at a later date.  A postponement on the part of O.D.A. does not warrant a refund for a scuba diving tour or a scuba diving class. 

Note: all sales are final.  Rain checks for anyone who cannot reschedule. 

 


Attendance & Store Policies

Insufficient attendance

O.D.A. reserves the right to cancel any course date if there is less than 4 students taking a class. If this happens, O.D.A.will give no less than one days’ notice of change. We will then do our best to reschedule classes within a reasonable time-frame.  A reasonable time-frame means within a week’s time and does not mean a convenient or suitable time limited to or by customers or students’ travel schedule.  

 

Customer Behavior

O.D.A. reserves the right to not teach, to not provide service, and to cancel any scuba training before or during the course or diving tour if we feel a student or customer’s behavior, physical or mental conditioning, or skill-set is inadequate, inappropriate or dangerous.  In which case no refund is available.  

 

Schedule Arrangements

All students are required to make class arrangements with O.D.A.’s staff members.  Once arrangements are made, student(s) are required to attend the class or tour on the date agreed upon.  Absences or cancellations made within 48 hours of a class will require student(s) to pay an addition $100.00 for rescheduling.  Unless he or she provides a doctor’s note (in the case of illness or injury) or proof of an accident that prevented him or her from attending the class or tour, no refund will be given.

 


 Registration & Payment Details

Customers are required to provide a copy of their I.D., an emergency contact information, a signed medical and waiver form, full payment for the course or diving tour prior to training and all diving excursions.  Customers who booked diving tours are required to watch any safety videos such as the PADI “Discover Scuba Diving” video one day prior to diving.  If a customer has payed but refuses or cannot show up to view a safety video or does not provide the documentation required, O.D.A. reserves the right to cancel the dive tour at the expense of the customer.  Similarly, if a customer taking a scuba diving class does not provide the aforementioned documentation and has not watched any required videos or completed the academic sections required for each segment of training, our instructors reserve the right to fail the student or refrain from continuing to train such student until he or she has completed the required work.

 


Rental Gear & Responsibility

Customers are responsible for any gear they rent or borrow from O.D.A. during Diving Tours and Certifications Courses.  Customers understand they are responsible for cleaning all scuba gear with fresh water after using it for diving tours or scuba training and may be charged $10 for any gear that has not been cleaned and is returned to our store.  Customer’s understand they will pay the full retail cost of any item while in their custody that becomes lost, broken, or stolen regardless of the circumstances.